Megasurf offers you revolutionary
Cap Fibre Internet
Our superior and robust fibre infrastructure delivers an unparalleled
Internet experience to anyone in our FTTH fibre ring area looking for a
solution with speeds of up to 1000Mbps.
Max download speed
Frequently Asked Questions
does your fibre differ from ADSL?
ADSL runs over existing copper wire infrastructure which is most of the
unreliable, heavily contended and offers average speeds of around 4mbps.
Our fibre, on the other hand, transmits information as light impulses along
flexible glass fibres at incredible speed, allowing users to achieve
speeds of up to 1000mbps and more.
I need a voice line/number from Telkom ?
No. Our fibre network runs completely independently of your traditional voice line.
What do I need to get up and running?
We lay a fibre
line outside the boundary walls of your home or complex. The fibre then
needs to run from your boundary box to inside your home and connect it to
Customer Premises Equipment (CPE) device. We will then install a WIFI
router. You choose your account and you are up and running.
Q: Are the line
speeds Synchronous or Asynchronous?
Yes. The account is Synchronous.
I need a different router/modem?
Yes. Only our equipment and routers work on our network.
What speeds can be expected from the Wifi modem?
Wireless speeds are determined by a number of factors:
of the wireless router used.
channel interference and
(such as phones, tablets and laptops) connecting to the router.
there an extra charge for the value added services?
Yes. It is depending on the VAS you choose.
I make calls over my fibre line?
Yes you can, using your VoIP phone Megasurf need to install. You
will also save up to 40% on your call costs.
I keep my existing telephone number?
Yes, you can port your number to Megasurf.
What if I don’t have an existing telephone number?
Megasurf will provide you with an 087 number and we have 016 numbers.
do I contact for a support or billing related query?
Megasurf. We have a Support Centre. They can be contacted telephonically
on 016 932 2324 or alternatively via email
from 7am till 5pm Mon-Fri
Upgrading, downgrading or cancelling?
You may upgrade or downgrade at any time before the 22ed depending on
your account , but please
note that the upgrade action may attract a small upgrade fee. Downgrades
within contract term will result in a penalty payable. Cancellations on
the fibre line are dependent on the contract terms agreed to with Megasurf and requires at least
( 3 )three calendar months’ notice.
What happens with my unused data at the end of the month?
This will roll over to the next month (Ts & Cs apply).
Q: Can I increase my
data cap if I run out before the end of the month?
Yes, top up packages are available for purchase.
the bandwidth shaped in any form?
Q: What is the
We run a contention ration of 1:10 on all accounts.
Q: What is the
availability on FTTH?
These services are provided
on an “as is” and “up to” service level agreement. This means that
although installations are done with high quality products and
workmanship, the line speed achieved is not guaranteed. Variations may
Q: Why Megasurf?
We pride ourselves on technical expertise, innovation and the delivery
of competitive high quality products. Our Fibre-to-the-Home offerings
include value added services to meet all the basic technology needs for
today's “connected” home and all of the fibre is owned by Megasurf.
Please contact our office and speak with a consultant to do a
feasibility confirmation and send you a quote on the line and data you