FTTH Capped
Megafibre offers you revolutionary Cap Fibre Internet solutions.
Our superior and robust fibre infrastructure delivers an unparalleled Internet experience to anyone in our FTTH fibre ring area looking for a solution with speeds of up to 1000Mbps.
Home FTTH Uncapped
Megafibre offers you revolutionary Uncapped Fibre Internet solutions.
Our superior and robust fibre infrastructure delivers an unparalleled Internet experience to anyone in our FTTH fibre ring area looking for a solution with speeds of up to 1000Mbps.
Business FTTH Uncapped
Megafibre offers you revolutionary Uncapped Fibre Internet solutions.
Our superior and robust fibre infrastructure delivers an unparalleled Internet experience to anyone looking for a solution with speeds of up to 1000Mbps.
Frequently Asked Questions
Q: How does your fibre differ from ADSL?
A: ADSL runs over existing copper wire infrastructure which is most of the time unreliable, heavily contended and offers average speeds of around 4mbps. Our fibre, on the other hand, transmits information as light impulses along flexible glass fibres at incredible speed, allowing users to achieve speeds of up to 1000mbps and more.
Q: Do I need a voice line/number from Telkom?
A: No. Our fibre network runs completely independently of your traditional voice line.
Q: What do I need to get up and running?
A: We lay a fibre line outside the boundary walls of your home or complex. The fibre then needs to run from your boundary box to inside your home and connect it to your Customer Premises Equipment (CPE) device. We will then install a WIFI router. You choose your account and you are up and running.
Q: Are the line speeds Synchronous or Asynchronous?
A: The line speed is Synchronous.
Q: Does my data roll over?
A: Yes but only for three months thereafter you will lose it. You will lose all the data in excess of three times your monthly data.
Q: Do I need a different router/modem?
A: Yes. We will install a pre-setup router @ R1500.00
Q: What does the installation cost?
A: The first 10 meters is free thereafter we charge R50.00 per meter. The installation excludes conduit and trunking if required.
Q: Do you offer a free installation?
A: Yes, except the pre-setup router cost you can get a free installation with no limitations on the meters on a fixed 2 year contract. No downgrades are allowed and are subject to a minimum 100Mbps capped package or a 40Mbps uncapped package.
Q: What speeds can be expected from the Wifi modem?
A: Wireless speeds are determined by a number of factors:
- The capabilities of the wireless router used.
- Overlapping channel interference and
- The device(s) (such as phones, tablets and laptops) connecting to the router.
Q: Is there an extra charge for the value added services?
A: Yes. It is depending on the VAS you choose.
Q: Can I make calls over my fibre line?
A: Yes you can, using your VoIP phone MegaVoIP need to install. You will also save up to 40% on your call costs.
Q: Can I keep my existing telephone number?
A: Yes, you can port your number to MegaVoIP.
Q: What if I don’t have an existing telephone number?
A: MegaVoIP will provide you with an 087 number and we have 016 numbers.
Q: Who do I contact for a support or billing related query?
A: Megafibre. We have a Support Centre. They can be contacted telephonically on 016 932 2324 or alternatively via email support@megasurfwifi.co.za from 7am till 5pm Mon-Fri
Q: Upgrading, downgrading or cancelling?
A: You may upgrade or downgrade at any time before the 22nd depending on your account, but please note that the upgrade action may attract a small upgrade fee. Downgrades within contract term will result in a penalty payable. Cancellations on the fibre line are dependent on the contract terms agreed to with Megafibre and requires at least ( 3 ) three calendar month’s notice.
Q: Is the bandwidth shaped in any form?
A: Cap and Business Uncapped accounts NO. Home Uncapped accounts can, however, be subject to the shaping of Downloads and P2P Traffic when there is a high demand on the network.
Q: What is the contention ratio?
A: We run a contention ration of 1:1 on all Home Uncapped accounts and 1:1 on all Cap and Business Uncapped accounts.
Q: What is the speed availability on FTTH?
A: These services are provided on an “as is” and “up to” service level agreement. This means that although installations are done with high quality products and workmanship, the line speed achieved is not guaranteed. Variations may exist.
Q: Why Megafibre?
A: We pride ourselves on technical expertise, innovation and the delivery of competitive high quality products. Our Fibre-to-the-Home offerings include value added services to meet all the basic technology needs for today’s “connected” home and all of the fibre is owned by Megafibre.
Availability
Please contact our office and speak with a consultant to do a feasibility confirmation and send you a quote on the line and data you request.