Terms and Conditions
General terms and conditions. TAKE NOTICE: We update our Terms and Conditions from time to time on our Website, www.megasurf.co.za and it is your duty to frequently and regularly visit our website and familiarize yourself with any changes made to our Terms and Conditions below.
- Definitions
- How the Agreement Works
- Applications and Initiation
- Client’s Commitments
- Service Credit
- Terms Subject to Change
- Interactions with Staff and Megasurf Brand
- Availability of Services
- Choice of Services and Products
- Payment and Penalties
- Debit Order Authorisation
- Term and Termination
- Transferability
- Client Information and Privacy
- Security
- Suspension or Terminations of Service
- Limitation of Liability and Indemnity
- Notices
- Interpretation & General
- IP Provisioning
- Wireless standard Bronze,Diamond & Advance (Asymmetrical)
Speed | F.U.P Monthly Usage |
4Meg | 300 Gig |
6Meg | 400 Gig |
8Meg | 500 Gig |
10Meg | 600 Gig |
15Meg | 700 Gig |
20Meg | 850Gig |
25Meg | 1000 Gig |
- Uncapped Wireless Internet Contention Ratio's
- Fibre to the home
- Revision History
1. Fibre Line Faults
1.1Megasurf will be entitled to assume that the Fibre Line provisioned to a Client is in good working order until such time as the Client advises Megasurf Support of any problems or service breaks.
1.2Any faults or service interruption should be reported to Megasurf as soon as possible.
1.3Megasurf will attend to faults reported by the Client during office hours and will apply its reasonable endeavours to have the Fibre service restored in the shortest possible time.
1.4If Megasurf determines that the fault reported by the client was caused by the client, the client shall be liable for payment of a call-out charge as determined by Megasurf.
2. Terms and Conditions
The provision of Megasurf's Fibre Services are subject to Megasur’f General Terms and Conditions as well as these Fibre Terms and also Megasurf's Acceptable Use Policy (AUP), all of which are available on the Megasurf Website as well as from the Megasurf offices in hard copy or via electronic medium.
3. Service availability
The availability of Fibre Services to a client’s address are subject to valid and operational fibre service in the area. Once an application form is received, Megasurf will advise the client if Fibre service can be provided.
4. Service Credit
Under no circumstances will Megasurf give any service credit to a client for any reason whatsoever.
5. Cancellations
5.1To cancel your service, you need to do so as determined in the General Terms and Conditions.Cancellations will only be accepted and processed if done in the manner prescribed by Megasurf from time to time.
5.2It is the client’s duty to ensure that the cancellation notice comes under the attention of Megasurf and that it is actioned.
6. Amendments
6.1Amendments to these terms and conditions will only be made as set out in the General Terms.
7. Monitoring of Usage
7.1Megasurf monitors its systems for performance and accounting purposes. The information gained thereby and by any other means may be used to ensure compliance with the Service Terms and our Acceptable Use Policy. Please make sure that you read and understand the Acceptable Use Policy.
8. Transfer of Data
8.1Transfer of data will be strictly upon request and strictly at the sole discretion of Megasurf.
9. Notifications
9.1Megasurf no longer offers a notification facility for all Capped Data products as no capped data products are available.
10. Identity Verification Requirements (RICA)
10.1Use of the Services is subject to ID verification and / or proof of address, required by RICA (the Regulation of Interception of Communication Act of 2009). Clients are required to email, fax or upload the relevant documents;
10.1.1a full coloured, clear, legible copy of their valid Identity Document or Driver's License.
10.1.2Non-South African citizens may submit a copy of their valid Passport or International Driver's License.
10.2Verification documents must contain photo identification.
10.3Failure to produce ID verification for an account will result in the product not being activated, regardless of any pro-rata amounts billed.
10.4Should the Client cancel all current valid Megasurf Services, ID verification will be required to sign up for new Services. ID verification will not be requested as long as verified Megasurf Services remain active.
11. Disclaimer and Limitation of Liability
11.1Megasurf accepts no liability for any loss or damage to the property or equipment of the Client arising out of the provision, installation or maintenance of the Fibre service.
11.2Application for, use of, and subscription to this service is at the sole risk of the client or applicant.
11.3Uncapped Fibre data is not throttled or shaped. However, there may be circumstances beyond the control of Megasurf that may vary performance, based on demand, service breakdowns or technical outages. During this time, some services may be affected and not perform optimally. Megasurf will endeavour to improve or optimise services as much as possible during such periods as part of it's duty to deliver the best product experience. This will not constitute shaping or throttling.
12. Fibre Hardware
12.1All hardware provided by Megasurf will remain property of Megasurf into perpetuity unless specifically agreed to otherwise.
13.2Should a user cancel their service, they will be required to return the fibre modem of to Megasurf.
13.3Wi-Fi routers provided by Megasurf will remain the property of users upon cancellation (subject to any outstanding fees). Wi-Fi routers can be re-used when switching providers and as such do not need to be returned to us.
13. Revision History
These terms were last updated June 2022.
- i) unlawful, has the intent to commit criminal acts, is harmful to or interferes with use of Megasurf's network or systems, or the network of any other provider;
- ii) interferes with the use or enjoyment of services received by others;
- iv) results in the publication of threatening or offensive material or content which may be harmful, obscene, discriminatory, defamatory, constitutes hate speech; or
- v) constitutes abuse, a security risk or a violation of privacy.